Information we collect
To provide DownTo, we collect information you choose to provide, including your name, email address, account information, profile details, friend relationships, Moves you create or join, attendance status, direct messages, support requests, and the places you select for activities. We also collect limited device, diagnostic, and usage information to help operate and improve the app.
Authentication
You can sign in to DownTo using Sign in with Apple or Google Sign-In. We receive basic account information from your chosen authentication provider, such as your name, email address, and unique account identifier, in accordance with their privacy policies.
How we use your information
- Create and manage your account.
- Show your Moves, circle activity, attendance, and direct messages.
- Send important notifications related to your account and activities.
- Respond to support requests and investigate reported issues.
- Improve app performance, reliability, and user experience.
- Protect DownTo and its users from abuse, spam, fraud, and unauthorized access.
Analytics
We collect limited analytics about how DownTo is used, such as feature usage, app performance, and crashes. This information helps us understand how the app is being used and improve future versions. Analytics are never sold or used for third-party advertising.
How your information is stored
DownTo uses Google's Firebase services, including Firebase Authentication, Cloud Firestore, Firebase Cloud Messaging, and Firebase Analytics, to provide core functionality. Information is stored using Firebase's secure cloud infrastructure and protected using industry-standard security measures.
Sharing your information
We do not sell, rent, or share your personal information with advertisers or data brokers. Your information is shared only with trusted service providers necessary to operate DownTo (such as Google Firebase), when required by law, or when necessary to protect the rights, safety, or security of our users or the service.
Location information
DownTo does not collect or track your live device location. If you choose a location while creating a Move, that location is shared with the participants of the activity so they know where it will take place.
Notifications
If you enable notifications, DownTo may send push notifications for invitations, messages, activity updates, reminders, and other service-related events. You can manage notification preferences through in-app settings.
Data retention
We retain your information for as long as your account remains active or as needed to provide DownTo, comply with legal obligations, resolve disputes, enforce our policies, and maintain the security of the service.
Your choices
You may request access to, correction of, or deletion of your account by contacting us. Some information may be retained when required for legal, security, or operational purposes.
Children's privacy
DownTo is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can investigate and remove the information where appropriate.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page along with the updated effective date.
Contact us
If you have questions about this Privacy Policy or how your information is handled, please contact us at downtosupport@gmail.com.